Do you gift wrap?
I don’t gift wrap exactly, but your print will come sealed and with a note inside to thank you for your purchase, I can personalise these notes as a message from yourself to the recipient. Please leave any messages you would like in the notes section at checkout.
Do you do custom orders/ prints?
Yes! It differs depending on the style/medium, so specific commission details can be found under the individual listings.
You can contact me here or you can drop me a message on Instagram @Porrino_art or on twitter @porrinoart
When will I get my made to order item?
Made to order items (such as totes, T-shirts & mugs) have a two week turnaround time from the date you place your order, to the date I ship them. This allows time for me to receive the product, pack your order and then ship it to you. You should receive shipping confirmation within 2 weeks, give or take a couple of days.
Do you hand cut your stickers?
Yes! This means they may not be perfect, but I maintain a high standard and do my my best to make your stickers look perfect.
What is your return policy?
I offer full refunds on faulty, not as described or damaged orders. You must send a photograph of the faulty item and ship it back to me, and I will issue a refund upon the items arrival.
I currently don’t offer returns on made to order items, products you have changed your mind on, or are as described, on orders that have arrived more than 14 days prior.
You can read more about the UK guidelines here
When do you ship?
I do a post office run every Friday, but I try to ship as soon as possible after the order. Made to order items will take longer, but will ship as soon as received.
Do you ship internationally?
Yes, I ship everywhere possible!
Why is international shipping so expensive?
To ensure that your products get to you safely, all international orders are sent with tracked shipping. This means that the cost may seem high, but I try to keep this in line with Royal Mail fees, you can view their international shipping prices here.
How do I track my order?
If you have purchased tracked shipping, you will receive a tracking number with your dispatch notification, which is to be used on Track and Trace with Royal Mail.
How long does postage take?
On average, it takes 2-3 working days for your post to be with you in the UK, and 10-14 days with international orders.
Due to the many delays Royal Mail often face, they do also advise to wait 6 weeks before declaring international post missing, if it reaches the six week mark and you still don't have your item, please contact me and I will assist you.
Do you cover customs charges?
Under new Brexit rules, customers may receive a customs charge for their order outside of the UK. Unfortunately, that is something the customer will have to cover themselves as I am not responsible for any customs charges upon arrival. Same shipping times apply to Europe as they do to USA / Canada